Aibo

Aibo is a voice-first banking assistant we built as an MVP for a financial institution — checking a balance, reviewing a transaction summary, downloading a statement, or confirming a deposit detail, all handled through a natural spoken or typed request instead of a multi-screen menu.

It's built on natural language processing, speech recognition, and conversational AI, not a voice command layer bolted onto the existing app — the goal was something a customer could genuinely talk to, the way they'd talk to a human banking assistant.

Traditional mobile banking apps ask a lot of someone who just wants one number or one document — several screens, deep navigation, menus organized around how the bank structures its own products rather than what a customer is actually trying to do in the moment. The brief was to make routine banking genuinely hands-free and quick to access, not add a voice button on top of the same navigation underneath.

Aibo opens by greeting the customer by name and listening, not with a menu, and it understands the request itself rather than a fixed list of commands — "What's my current balance?", "Send my February statement," and "Check my fixed deposit maturity date" are all handled as natural language, not phrases the customer has to memorize.

Every request resolves the same way: an instant spoken or on-screen summary, plus a secure link when there's a document to hand over, so voice never becomes a dead end that still sends the customer back into the full app to finish the task. Authentication runs through Face ID before any account detail is spoken aloud, so a hands-free interface doesn't become a hands-free security gap.

• AI & Data Science
• Voice AI
• FinTech
• +more